For starters, it’s a fantastically made bag. Feels very premium, lots of minor touches that make the design feel very intentional, and lots of attention to detail throughout. Have only used it on a few trips so far, but I’m sure it will age beautifully.
Now for the cons: the production issues and insane wait times almost make it worth shopping elsewhere. Digging through my email inbox to find the dates — I first placed my order in March with a slight delay expected. Customer service was responsive throughout, and even partially refunded the order, but it did not end up arriving until June. Upon receiving it, the color was off from what I expected from the photos, so I exchanged for the Saddle Tan, which of course would not ship for several weeks. After a few months of duffle-less travel, I could finally take it on a trip (as I’m writing this), in August. Oof.
The other con— for business travel purposes, I would love to be able pack a bag for 2-3 nights, snap off the kit and leave that in the hotel bathroom, then take just the slimmer, lighter bag to the office as a briefcase. Unfortunately, the snap hardware is so ugly and contrasted with the bag itself, that I can’t really carry it without the kit attached. PLEASE consider releasing even just a thin leather “case”… really just a sheath to snap on and hide the attachment points for during the day carry. I’d love to not have to choose between style and function!