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Frequently Asked Questions

About

How are Monos suitcases made?

What is your stance on sustainable practices?

Are your products vegan?

Shipping

Where do you ship?

How much does shipping cost?

Do I need to pay duties?

When will I receive my order?

When will my pre-order ship?

What if I need a suitcase for a rapidly-approaching trip?

Do you ship to P.O. Boxes?

What is my order status?

How do I track my order?

Can I cancel my order? 

What is our Package Protection Shipping Insurance?

Returns & Exchanges

What are the details of the 100-day trial?

What is your return policy for all other items?

What is your exchange policy?

Warranty

Does your luggage have a warranty?

Does the Metro Collection have a warranty?

Do your Compressible packing cubes have a warranty?

Does the Kiyo UVC water bottle have a warranty?

Does the CleanPod have a warranty?

How do I make a warranty claim?

Luggage

Do your suitcases nest inside each other?

How much do Monos suitcases weigh?

Which Carry-On size fits the airline guidelines?

Which Carry-On suits me best?

How do I open and set the lock on my Monos suitcase?

What if I've locked myself out of my luggage?

How do I care for my luggage?

What other steps can I make to ensure the longevity of my luggage?