I just got my duffel in the mail today after waiting for a couple of months and it was totally worth it.
The duffel I ordered was in Carbon Black Nylon to go with my Midnight Black Carry on. The duffel has a nice heft to it making it feel sturdy and the zippers seem to hold up well after doing some test tugging. Also, the bag has a minimalistic look that I love.
Overall my favorite feature is the trolley sleeve that connects the duffel to my carry-on. No longer will I have bags flopping around as I run through airports. The magnetized closures that connect the Metro Classic Kit are a nice touch too.
I appreciate the great customer service for amending my order after having a change of heart on the first color I chose.
Secondly, I also appreciate the quick delivery. I checked on my order status via email and got a response back that made me assume it was coming in a couple of weeks. However, the following morning, it was shipped and coming to my home within a couple of days. So either I misread the email or someone at Monos was very helpful.
Either way, this is why I really love Monos. Good quality products and great customer service. Looking forward to my next purchase.